FAQs
Frequently Asked Questions
Here we’ve compiled the answers to some of the most common questions we are asked by clients and families. If you don’t see the answer you’re looking for, feel free to contact us.
Do I need a referral from my GP?
- No, anyone can self-refer or refer their child directly to speech pathology services, including to The Stuttering Hub.
- If you plan to claim rebates through Medicare using an Enhanced Primary Care Plan, then you need to book a consultation with your GP first as this must be presented at your initial consultation to claim the rebate.
Do you accept referrals for clients with other diagnoses?
Yes, absolutely. Rosie is highly experienced in treating stuttering in clients who are neurodivergent. This includes clients with Autism Spectrum Disorder (ASD), Attention Deficit/ Hyperactivity Disorder (ADHD), Downs Syndrome, Dyslexia, Dysgraphia, intellectual disabilities, mental health conditions such as Obsessive Compulsive Disorder (OCD) and Bipolar Disorder, social anxiety and Tourette Syndrome.
Do you also treat speech and language delay/ disorders?
Rosie is also experienced in assessing and treating speech and language delays and disorders in children (although not in adolescents and adults). If your child is stuttering and also has one of these difficulties, Rosie can treat both. This should be discussed at your initial consultation.
Where do you travel to?
- Rosie does travel consultations in the following suburbs:
- Ivanhoe, Bulleen, Heidelberg, Heidelberg West, Macleod, Bundoora, Viewbank, Yallambie, Doncaster, Doncaster East, Donvale, Templestowe Lower, Templestowe, Ringwood, Ringwood North, Eltham, Eltham North, Montmorency, Greensborough, Lower Plenty, Plenty, Yarrambat, Diamond Creek, Wattle Glen, Kangaroo Ground, Hurstbridge, Park Orchards, Warranwood, Warrandyte, North Warrandyte, Wonga Park.
- Please be aware that there is a fee for travel that will be discussed prior to your initial consultation.
- If you are outside of this area and would like travel consultations, discuss this in your initial consultation.
Is there a waiting list?
No, there is currently availability for treatment sessions on Fridays. If there is ever a waitlist for assessment of for treatment consultations, this will be made clear when you are contacted regarding your initial enquiry.
What is your cancellation policy?
- Our cancellation policy will be sent to you when you book your initial assessment consultation.
- If the consultation is cancelled with more than 48 hours notice there is no charge. If it is cancelled with less than 48 hours notice there is a 50% charge for the consultation. If Rosie travels for a travel appointment and the client fails to attend there is a 100% for the consultation.
- The cancellation fee may be waived under certain circumstances.